About Custom Service Heating and Cooling
Family Owned & Operated
Bob Downs Sr. was a dedicated and skilled HVAC professional, who founded the company in 1988, with a passion for delivering top-notch service and the will to leave a legacy for his family. With his commitment to excellence and love of the industry, he built a foundation of trust and reliability within the community that we proudly carry on.
Today, we honor his dream and continue as a family-owned and operated business. Bob Sr.’s vision lives on through his eldest son, Bob Jr., who now leads the company alongside his wife, Amanda. Together, they bring a fresh perspective and a deep-seated commitment to the values that have defined us from the beginning.
At Custom Service Heating & Cooling, we’re not only about heating and cooling, we’re about family and serving our community. Being a second-generation business, we understand the importance of reliability, honesty, and a personal touch. As we are currently raising three young children our company moto has turned into the golden rule; we simply treat our customers the way we would expect to be treated.
Discover the difference that a family-owned HVAC company can make. From our family to yours, welcome to Customer Service Heating & Cooling.
Why Custom Service?
Family-owned and operated since 1988
Over 35 years of HVAC expertise in North Aurora and Kane County
Fully licensed, bonded, and insured professionals
Same-day service available for urgent needs
Trusted by thousands of satisfied homeowners
Transparent, flat-rate pricing with no hidden fees
Clean, respectful service at every job site
Dedicated to 5-star customer satisfaction on every visit
Ready for expert HVAC solutions? Click below to schedule a convenient appointment with our team. We’ll provide you with a personalized, no-obligation estimate and guide you through the process from start to finish.
Proud to Work With
