At Custom Service Heating and Cooling, Inc., we care about your privacy. This page outlines how we collect, use, and protect your information while you browse our website or interact with our services in North Aurora and surrounding communities. Your trust matters to us.

✅ Privacy Policy

Effective Date: July 21, 2025
Last Updated: July 21, 2025

At Custom Service Heating and Cooling, Inc. (“we,” “our,” or “us”), your privacy is important. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services.

What Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, physical address (submitted via contact forms or scheduling tools).

  • Device Information: IP address, browser type, device type, operating system.

  • Usage Data: Website behavior, page visits, time on site, and interactions (via cookies or analytics tools like Google Analytics).

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and schedule appointments.

  • Provide HVAC services tailored to your needs.

  • Improve our website and user experience.

  • Communicate special offers or service updates (if you’ve opted in).

  • Analyze website performance and traffic patterns.

How We Share Your Information

We do not sell or rent your personal information. Your information may be shared with:

  • Trusted service providers or marketing platforms (like Google Ads or Meta) to help us improve and deliver services.

  • Legal authorities if required by law or to protect our legal rights.

Your Choices

  • You can opt out of marketing emails at any time by clicking “unsubscribe.”

  • You can disable cookies through your browser settings.

  • You can request to review, correct, or delete your personal information by contacting us.

Security

We implement reasonable security measures to protect your information. However, no online platform is 100% secure, and we cannot guarantee complete data protection.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the new effective date.

Contact Us

If you have questions about this policy or your data, contact us.

Custom Service Heating and Cooling, Inc.

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